Holiday Inn Asheville - Biltmore West, an IHG Hotel

The staff was professional and friendly. Maria from the grill/bar was exceptional, and I would have to say she went above and beyond. By our second visit, she knew our drink order (13 yo, 1.5 yo, and me). She observed that my baby likes fruit, so she brought slices of watermelon so the baby can snack on so my son could enjoy our dinner. She actually took the time to talk to us. In just 2 days I felt like I made a new friend. Also, shout our to Kate at the front desk for being understanding that I was stressed bc my key card stopped working the second day and I literally left everything in the room but the card. I gave her basic info to look up my account and she quickly got me a new working key card without giving me a hard time. These 2 staff members stick out the most. But we had a pleasant encounter with all of staff.

The staff at Holiday Inn Biltmore West were wonderful. They go beyond in their service for the hotel guests. They were absolutely the best!!! The rooms were very nice, clean and extremely comfortable. The beds and pillows were amazing. First time since my car accident in January, that I could sleep in a bed and not wake up with my back absolutely killing me. Woke up with no back pain.

The hotel was beautiful. In a great location. The beds were soft and comfortable. Was impressed they had DOVE products in the bathroom. Staff was very friendly. Would stay again.

Very easy check in process. The lobby is beautiful, full of live plants and tons of natural light. The pool was very clean , nice relaxing environment. The room was spacious, the spa tub was amazing, the bed and pillows were so comfortable. Staff were super helpful. Very pet friendly.