Holiday Inn Asheville - Biltmore West, an IHG Hotel

The staff was professional and friendly. Maria from the grill/bar was exceptional, and I would have to say she went above and beyond. By our second visit, she knew our drink order (13 yo, 1.5 yo, and me). She observed that my baby likes fruit, so she brought slices of watermelon so the baby can snack on so my son could enjoy our dinner. She actually took the time to talk to us. In just 2 days I felt like I made a new friend. Also, shout our to Kate at the front desk for being understanding that I was stressed bc my key card stopped working the second day and I literally left everything in the room but the card. I gave her basic info to look up my account and she quickly got me a new working key card without giving me a hard time. These 2 staff members stick out the most. But we had a pleasant encounter with all of staff.

The hotel was beautiful. In a great location. The beds were soft and comfortable. Was impressed they had DOVE products in the bathroom. Staff was very friendly. Would stay again.

Parking was adequate, room was clean and beds were comfortable. Bathrooms was nice and clean. Liked the light up mirror. Staff was helpful and kind.

The hotel was older but has been renovated to stay fresh. The furnishings were new an comfortable.

I loved that our room was so close to the outside dog area and that we were on the first floor. This made it convenient to take the dogs outside, especially my dog who was a first-time hotel stay-er.